Cookie Policy
Last updated: 11/02/2026
1. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or phone) when you visit a website. They help the website remember your preferences and improve your experience.
2. How We Use Cookies
The Salon Hub uses cookies for the following purposes:
2.1 Essential Cookies (Strictly Necessary)
These cookies are required for the website to function properly. They cannot be disabled.
- Authentication: Keep you logged in to your account
- Security: Protect against fraud and unauthorized access
- Session Management: Remember your actions as you navigate the site
Legal Basis: Legitimate interest (necessary for service provision)
2.2 Analytics Cookies (Optional)
These cookies help us understand how visitors use our website. We only use these with your consent.
- Pages visited and time spent on pages
- How you arrived at our website
- Which features are most popular
- Errors encountered while using the site
Legal Basis: Consent (you can opt out via our Cookie Consent banner)
2.3 Preference Cookies (Optional)
These cookies remember your choices and preferences. We only use these with your consent.
- Language preferences
- Region selection
- Display settings
- Cookie consent choices
Legal Basis: Consent (you can opt out via our Cookie Consent banner)
3. Cookies We Use
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| tsh_session | Session cookie for authentication (httpOnly, secure) | Session | Essential |
| cookie_consent | Stores your consent preferences | 1 year | Essential |
| _ga | Google Analytics tracking ID | 2 years | Analytics |
| _ga_* | Google Analytics user engagement | 2 years | Analytics |
| _gid | Google Analytics session identifier | 24 hours | Analytics |
| __stripe_mid | Stripe fraud prevention and machine learning | Session | Essential (Payment) |
| __stripe_sid | Stripe fraud prevention and checkout security | 1 year | Essential (Payment) |
4. Third-Party Cookies
Some cookies may be set by third-party services we use:
- Google Analytics: Helps us understand website traffic (only with your consent)
- Payment Processors: Stripe may set cookies during payment (essential for transactions)
These third parties have their own privacy policies. We recommend reviewing them:
4.1 Stripe Payment Cookies
When you make a payment or complete a checkout process on The Salon Hub, Stripe (our payment processor) may set cookies to:
- Fraud Prevention: Detect and prevent fraudulent transactions using machine learning algorithms
- Security: Secure your payment information and verify your identity
- Session Management: Maintain your checkout session and remember payment details
The cookies __stripe_mid and __stripe_sid are set during the payment process and are essential for completing transactions securely. These cookies are necessary for the proper functioning of payment processing and fraud prevention.
Legal Basis: Legitimate interest (necessary for payment processing and fraud prevention)
4.2 Email Tracking and Resend
The Salon Hub uses Resend for transactional and marketing email communications. Resend may track:
- Email opens and clicks (if applicable)
- Engagement metrics to improve email delivery
Email tracking helps us understand which communications are most valuable to you and allows us to optimize our messaging. You can manage email preferences in your account settings or unsubscribe from marketing emails using the link provided in each email.
Legal Basis: Consent (for marketing emails) / Legitimate interest (for transactional emails)
5. Managing Cookies
5.1 Cookie Consent Banner
When you first visit The Salon Hub, you'll see a Cookie Consent banner. You can:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences
Your choice is stored in the cookie_consent cookie.
5.2 Browser Settings
You can also control cookies through your browser settings:
- Chrome: Settings → Privacy and security → Cookies
- Firefox: Settings → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Cookies
- Edge: Settings → Cookies and site permissions
Note: Blocking essential cookies may prevent the website from functioning properly.
5.3 Changing Your Mind
You can change your cookie preferences at any time by:
- Clicking the "Cookie Settings" link in the footer
- Clearing your browser cookies and revisiting the site
- Adjusting your browser settings
6. How to Withdraw Consent
If you have consented to non-essential cookies and would like to withdraw your consent, you can do so at any time:
- Via Cookie Banner: Look for the cookie settings option or banner and update your preferences
- Via Footer Link: Click the "Cookie Settings" or "Privacy Settings" link typically found in the website footer
- Browser Controls: Disable cookies in your browser settings at any time
- Contact Us: Email support@salonhub.co.uk to request removal of your analytics data
Withdrawing consent for analytics cookies does not affect the functionality of the website. Essential cookies will continue to be used to provide you with the services you request, as they are necessary for website operation.
7. Your Rights
Under UK GDPR, you have the right to:
- Know what cookies we use and why
- Refuse non-essential cookies
- Withdraw consent for analytics cookies at any time
- Request deletion of your data
For more information about your data rights, see our Privacy Policy.
8. Updates to This Policy
We may update this Cookie Policy from time to time. The "Last Updated" date at the top indicates when the policy was last revised. Significant changes will be communicated via email or a notice on our website.
9. Contact Us
If you have questions about our use of cookies, please contact us:
THE HUB COLLECTIVE LTD (trading as The Salon Hub)
Email: support@salonhub.co.uk