The Salon Hub

Privacy Policy

Last updated: 11/02/2026

1. Introduction

The Salon Hub ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

THE HUB COLLECTIVE LTD

Trading as: The Salon Hub

Company registered in England and Wales

Email: support@salonhub.co.uk

We are the data controller responsible for your personal data. If you have any questions about this Privacy Policy or how we handle your data, please contact us at the email address above.

3. Information We Collect

3.1 Salon Signups

When you register as a salon, we collect:

  • Business name
  • Your name (contact person)
  • Email address
  • Phone number (UK format)
  • Postcode
  • Number of sunbeds
  • Insurance renewal date (optional)
  • Marketing consent preferences

3.2 Supplier Listings

When you register as a supplier, we collect:

  • Company name
  • Contact name
  • Email address
  • Business category
  • Operating region
  • Website (optional)
  • Business description
  • Payment information (for subscription billing)

3.3 Professional Registrations

When you register as a professional, we collect:

  • Full name (first name and surname)
  • Email address
  • Phone number (UK format)
  • Location / postcode
  • Specialties and qualifications
  • Professional bio
  • Portfolio photos (up to 20)
  • Availability status
  • Marketing consent preferences

3.4 Job Postings

When you post a job, we collect:

  • Company name
  • Job title, type, location, and region
  • Job description and requirements
  • Contact email for applications

3.5 Payment Data (Stripe)

When you subscribe to paid services, we collect payment information processed through Stripe:

  • We never store your card details directly - Stripe handles all card processing securely
  • Stripe acts as a PCI DSS compliant data processor
  • We store your Stripe customer ID and subscription ID for billing and service management

3.6 Template Downloads (Premium Members)

When Premium members download templates, we collect:

  • Template IDs and names of downloaded templates
  • Date and time of download
  • This information helps us understand which resources are most valuable to our members

3.7 Portfolio Photos (Professionals)

When you upload portfolio photos, we collect:

  • Professional portfolio images stored in secure cloud object storage
  • These photos are publicly viewable on your professional profile
  • You retain full control and can delete photos at any time

3.8 Referral System Data

When you participate in our referral program, we track:

  • Referral codes and referral links used
  • Points earned through successful referrals
  • Badges and achievements earned through gamification
  • This data is retained as part of our gamification system

3.9 Community Content (Connect Q&A)

When you post to our community Q&A forum, we collect:

  • Your forum posts and replies are publicly visible to all users
  • You can edit or delete your own posts at any time
  • Post content, timestamps, and your user information

3.10 Automatically Collected Information

  • Browser type and version
  • Operating system
  • IP address (anonymized)
  • Pages visited and time spent on pages
  • Referring website

4. How We Use Your Information

4.1 Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contract Performance: To provide you with access to our directory, guides, and services
  • Legitimate Interest: To operate and improve our marketplace platform
  • Consent: To send you marketing communications (only if you've opted in)
  • Legal Obligation: To comply with UK laws and regulations

4.2 Specific Uses

  • To create and manage your account
  • To display supplier listings in our directory
  • To display job postings
  • To process payments for supplier subscriptions
  • To send service-related emails (account updates, important notices)
  • To send marketing emails (only with your consent - you can opt out anytime)
  • To improve our website and services
  • To prevent fraud and ensure platform security

5. Data Sharing and Disclosure

We do not sell your personal data.

Members get full contact access. We do not share your contact details with the public. Your email address, phone number, full address, and website are never visible to non-members or visitors. Only verified members of The Salon Hub — who have been approved to join the platform — can see your contact information. Public visitors can browse listing names, locations, categories, and descriptions freely; a locked panel with a free sign-up prompt is shown in place of contact details.

We may share your data with:

  • Verified Members Only: Your contact details (email, phone number, full address, and website) are only visible to other verified, approved members of The Salon Hub. Non-members and the general public cannot view this information under any circumstances.
  • Service Providers: Payment processors, email services, and hosting providers (all UK GDPR compliant)
  • Legal Authorities: If required by law or to protect our legal rights

Public Information (visible to everyone, including non-members):

  • Directory listings: business name, description, category, and town/city only
  • Job postings are visible to all registered users

Contact Details — Never Public (visible to verified members only):

  • Email address, phone number, full address, website
  • Location maps and full address details
  • These details are never shared publicly, indexed by search engines, or made available to non-members

6. Data Storage and Security

Your data is stored on secure servers located in the UK/EU. We use industry-standard security measures including:

  • Encrypted data transmission (HTTPS/TLS)
  • Secure database hosting (Neon PostgreSQL)
  • Access controls and authentication
  • Regular security updates and monitoring

Data Retention: We retain your personal data for as long as your account is active. If you request deletion, we will remove your data within 30 days (except where we're legally required to keep it).

7. Automated Decision Making

We do not use automated decision making or profiling to make significant decisions about you. All decisions that may affect your services are made by our team with human review.

8. International Data Transfers

Your data may be processed by third-party service providers located outside the UK, including:

  • Stripe: Payment processing services
  • Cloud Hosting Providers: Data storage and server infrastructure

We ensure appropriate safeguards are in place for all international data transfers, including:

  • Adequacy decisions recognized by the UK government
  • Standard contractual clauses (SCCs) in service agreements
  • Binding corporate rules where applicable

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of all data we hold about you
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data
  • Right to Data Portability: Receive your data in a machine-readable format
  • Right to Restrict Processing: Limit how we use your data
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Opt out of marketing communications at any time

To exercise any of these rights, please email us at support@salonhub.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

10. Cookies and Tracking

We use cookies to improve your experience on our website. Cookies are small text files stored on your device.

  • Essential Cookies: Required for the website to function (authentication, security)
  • Analytics Cookies: Help us understand how you use our site (only with your consent)

You can manage cookie preferences in your browser settings or via our Cookie Consent banner. See our Cookie Policy for more details.

11. Third-Party Links

Our website contains links to external websites (suppliers, partners, etc.). We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies before sharing your data.

12. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect data from individuals under 18 years old.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a notice on our website. The "Last Updated" date at the top indicates when the policy was last revised.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: support@salonhub.co.uk

Back to Home