The Salon Hub

Privacy Policy

Last updated: 04/12/2025

1. Introduction

The Salon Hub ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

THE HUB COLLECTIVE LTD

Trading as: The Salon Hub

Company registered in England and Wales

Email: support@salonhub.co.uk

We are the data controller responsible for your personal data. If you have any questions about this Privacy Policy or how we handle your data, please contact us at the email address above.

3. Information We Collect

3.1 Salon Signups

When you register as a salon, we collect:

  • Business name
  • Your name (contact person)
  • Email address
  • Phone number (UK format)
  • Postcode
  • Number of sunbeds
  • Insurance renewal date (optional)
  • Marketing consent preferences

3.2 Supplier Listings

When you register as a supplier, we collect:

  • Company name
  • Contact name
  • Email address
  • Business category
  • Operating region
  • Website (optional)
  • Business description
  • Payment information (for subscription billing)

3.3 Job Postings

When you post a job, we collect:

  • Company name
  • Job title, type, location, and region
  • Job description and requirements
  • Contact email for applications

3.4 Automatically Collected Information

  • Browser type and version
  • Operating system
  • IP address (anonymized)
  • Pages visited and time spent on pages
  • Referring website

4. How We Use Your Information

4.1 Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contract Performance: To provide you with access to our directory, guides, and services
  • Legitimate Interest: To operate and improve our marketplace platform
  • Consent: To send you marketing communications (only if you've opted in)
  • Legal Obligation: To comply with UK laws and regulations

4.2 Specific Uses

  • To create and manage your account
  • To display supplier listings in our directory
  • To display job postings
  • To process payments for supplier subscriptions
  • To send service-related emails (account updates, important notices)
  • To send marketing emails (only with your consent - you can opt out anytime)
  • To improve our website and services
  • To prevent fraud and ensure platform security

5. Data Sharing and Disclosure

We do not sell your personal data.

We may share your data with:

  • Suppliers: Your business information is visible to registered suppliers in our directory
  • Salons: Supplier contact details are visible to registered salons
  • Service Providers: Payment processors, email services, and hosting providers (all UK GDPR compliant)
  • Legal Authorities: If required by law or to protect our legal rights

Public Information:

  • Supplier listings (company name, category, region, website, description) are visible to all registered users
  • Job postings are visible to all registered users

6. Data Storage and Security

Your data is stored on secure servers located in the UK/EU. We use industry-standard security measures including:

  • Encrypted data transmission (HTTPS/TLS)
  • Secure database hosting (Neon PostgreSQL)
  • Access controls and authentication
  • Regular security updates and monitoring

Data Retention: We retain your personal data for as long as your account is active. If you request deletion, we will remove your data within 30 days (except where we're legally required to keep it).

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of all data we hold about you
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data
  • Right to Data Portability: Receive your data in a machine-readable format
  • Right to Restrict Processing: Limit how we use your data
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Opt out of marketing communications at any time

To exercise any of these rights, please email us at support@salonhub.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

8. Cookies and Tracking

We use cookies to improve your experience on our website. Cookies are small text files stored on your device.

  • Essential Cookies: Required for the website to function (authentication, security)
  • Analytics Cookies: Help us understand how you use our site (only with your consent)

You can manage cookie preferences in your browser settings or via our Cookie Consent banner. See our Cookie Policy for more details.

9. Third-Party Links

Our website contains links to external websites (suppliers, partners, etc.). We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies before sharing your data.

10. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect data from individuals under 18 years old.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a notice on our website. The "Last Updated" date at the top indicates when the policy was last revised.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: support@salonhub.co.uk

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